Support hub
Contact, warranty, and product help in one place.
Reach the support team directly, find Sapphire Trading & Marketing's business location, and get clear answers on troubleshooting, returns, and warranty coverage.
Track your order
Check delivery progress, payment status, and shipment details using your order number or Paystack reference.
Track purchaseTalk to support
Reach the team by phone, email, or WhatsApp for product questions, setup guidance, and after-sales help.
View contactsWarranty and returns
Find the return window, warranty coverage, and the quickest route for item-specific support.
Open help centreContact information
Reach the support team directly.
Use whichever channel fits the issue best: phone for urgent assistance, email for detailed follow-up, and WhatsApp for quick product or delivery questions.
Business location
Visit Sapphire Trading & Marketing.
The support page now includes the physical address and a live map so customers can quickly locate the business office.
Sapphire Trading & Marketing Ltd.
17 Street, Kijabe
Nairobi, Kenya
Help centre
Frequently asked questions
How do I get help with an order I already placed?
Open your orders page to check progress, review payment details, and submit a return or warranty request tied to the purchased item.
What should I have ready before contacting support?
Keep your order number or payment reference nearby, plus the product name, issue summary, and any helpful photos or videos if the request is technical or warranty-related.
Can I get help with setup or compatibility questions?
Yes. The support team can help with first-time setup, accessory pairing, charging questions, smart-home connectivity, and product compatibility before or after purchase.
Where do returns and warranty claims start?
Returns and warranty claims begin from the order support flow so the team can match the item, quantity, and proof of purchase before advising the next step.
Product support information
Setup guidance for new devices, accessories, and connected products.
Troubleshooting for charging, pairing, app connection, display, audio, and general hardware issues.
Purchase follow-up for delivery questions, replacement coordination, and support escalations.
Warranty details
30-day return requests for eligible purchases.
1-year warranty support for hardware faults and technical review.
Keep proof of purchase and the item accessories available until the support team confirms the next step.